Return Policy
Returns
At Schwartz Performance, we want you to be satisfied with your purchase. If you are not completely satisfied, we are happy to accept eligible returns under the following terms.
Return Eligibility
- Returns are accepted for orders placed within the past 10 calendar days from the original purchase date.
- Items must be returned in their original condition, unused.
- Proof of purchase (such as an order confirmation or receipt) is required to process all returns.
Restocking Fee
All approved returns are subject to a 20% restocking fee, which will be deducted from your refund. The restocking fee helps cover inspection, processing, repackaging, and inventory handling costs.
Return Process
To initiate a return:
- Contact us within 10 days of your purchase.
- Provide your order number and the reason for your return.
- If your return is approved, you will receive return instructions and the appropriate return shipping information.
- Securely package your item and ship it according to the provided instructions.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original method of payment, less the 20% restocking fee and any applicable shipping charges. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible. We will work with you to resolve the issue promptly, including providing a replacement, exchange, or refund when appropriate.
Contact Us
If you have any questions regarding our Return Policy or need assistance with a return, please contact us at 815-770-0751.